Adding an existing customer that already exists in the organization

Sergio Ramirez Garcia

I'm adding a list of customers to an organization, but some of them are already added to the organization, will these users already added to the organization receive the email invitation? if so, is there a way to avoid that the customers already in the organization receive the invitation?

Judd Garratt - Path of Trees

Hi Sergio,

When I tested just now, customers already in an organisation still received a notification. This even happened if 'Channel access' under 'Customer permissions' was set to 'Open'.

I was only able to prevent this by turning off the 'customer invited' notification under 'Customer notifications' in the project, but this stopped all customer invites (including for new customers).

It doesn't look like there's currently a way to prevent notifications only to customers who are already in the organisation.