Mail Body Support

Question

Dear community, You see the email body title for the automation below. I cannot see the assigned person in the e-mail. what would be the reason? Is there a problem with my article? Call Date: {{issue.created}} Case Opener: {{issue.Reporter.emailAddress}} Call Detail: {{issue.description}} Location: {{issue.customfield_10349}} Customer Name: {{issue.customfield_10164}} Customer Number: {{issue.customfield_10148}} Assigned (assigne Status): {{assignee}} Assigned (display mode on): {{issue.assignee.displayName}} Request Category: {{issue.Request Type.requestType.name}} Request Latest Status: {{issue.Request Type.currentStatus.status}} Call Link: {{issue.url}} Click to Download Call Attachment: {{#issue.attachment.last}} * {{filename}} {{/issue.attachment.last}}

Joseph Chung Yin · Answer

@Talha Aras -

Can you provide your automation rule setup details for us to review and suggest a solution?.  You may need to refetch the issue action before your email action if you are doing issue assignments and the email process all within the same automation.

Best, Joseph

Talha Aras · Answer

Thank you very much for your support @Joseph Chung Yin ,

I tried this particular value, it still didn't work. I seem to have an idea what the problem is:
An automation is running and has branches.

Tasks are first assigned to 4 different people with "what if conditions" for 4 different problem categories.

Afterwards, I want the relevant person to be shown as well. The assignment process is automated.

Is it possible that the assignee section is blank because I sent an e-mail at that stage?

I'm having an idea like this but I haven't found it yet.

With the request of your support,
respects.

Joseph Chung Yin · Answer

@Talha Aras -

You can try the following smart value syntax - {{assignee.displayName}}

Here is the reference link on smart values for User object - https://support.atlassian.com/cloud-automation/docs/jira-smart-values-users/

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.