My colleague Lungile Motsweni is unable to access JIRA application.

Question

My colleague Lungile Motsweni is unable to access Atlassian applications.

Please advice where I can raise the issue.

We are working on very high priority deliverables and JIRA access is very much need to continue work.

Kindly assist.

Thanks!

Joseph Chung Yin · Answer

@Awanti Birgade

Welcome to the community.  You need to contact your site admins to ensure that your team member is setup correctly within the systems (i.e. assigned licenses for Jira/JSM, associated to the right users group and project role assignments etc..)

If everything is setup correctly, but your team member still not able to access the site/projects, then contact Atlassian Support (https://support.atlassian.com) for further assistance.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

Sanjog Sigdel · Answer

Hello @Awanti Birgade

Kindly reach out to your Jira Administrator to provide your colleague respective access. Or raise a support ticket at support.atlassian.com where some representative from Atlassian will assist.