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Suspended - now what? We updated card!

Tony Pagliocco_l28e6h

We updated our credit card and apparently didnt save it and ended up having our jira and confluence suspended, we have reupdated the card and contacted support but wondering how long this usually takes as we are essentially dead in the water for today until it is resetup - if anyone can assist, i'd be most thankful

Accepted answers

Brant Schroeder

@Tony Pagliocco welcome to the Atlassian community

My understanding is that upon entering your new payment information it will reactivate shortly after you submit it. If it is not reactivating you may need to submit a support issue. How long has it been?

Earl McCutcheon

Hi @Tony Pagliocco ,

Thanks for reaching out it looks like Sue is already helping you out via the support request and has you back online.

We will continue to help you out within the Support request here:

https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-2593678

Regards,
Earl

All comments

Brant Schroeder

@Tony Pagliocco welcome to the Atlassian community

My understanding is that upon entering your new payment information it will reactivate shortly after you submit it. If it is not reactivating you may need to submit a support issue. How long has it been?

Tony Pagliocco_l28e6h

about 11 hours and already submitted a support issue as well

Brant Schroeder

@Tony Pagliocco I will escalate it here for you as well.

Tony Pagliocco_l28e6h

Thank you - its CA-2593678

Earl McCutcheon

Hi @Tony Pagliocco ,

Thanks for reaching out it looks like Sue is already helping you out via the support request and has you back online.

We will continue to help you out within the Support request here:

https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-2593678

Regards,
Earl

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