Wanting to configure canned response with only first name of reporter. Currently only have {{issueReporter}} with pulls, example, John Doe. Wanting to pull only "John". Found some codes in Jira community that work but cannot get anything to work on my side (https://community.atlassian.com/t5/Jira-Service-Management/Using-firstname-of-assignee-instead-of-firstname-and-lastname/qaq-p/1761353)
Any help?
@Taylor Joos,
As far as I can see the smart value in the article you've posted refer to email notifications crafted using Automation for Jira. The same sort of values cannot be used in Canned responses.
Thank you! Totally missed that part!
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