Disabling a user

Peter Liske

I have several users that have left the company. I want to disable the users -- they will not login and I don want them to be counted against our user license. But I dont want to delete them, because I do not want to lose history.

Also, if I try to delete them, it says "You cannot delete becuase they have reported issues or have issues assinged to them".

So what should I do? Do we have to keep paying for these users forever even they they are no longer using the system?

Ramiro P

You can check on this page.

Because they are users in the system they will count on the license, that's unavoidable, unless the users are eliminated. If you want to 'disable' the users you just need to change the password and remove all permissions and groups or roles. And they won't be able to use it anymore.