I create a ticket in Jira Service Management, but it is not shown in the queue. However, I see it in the Backlog Priotization, so it has in fact been created.
What do I need to do, to see it in my queue?
Many Thanks for your help!
@Lena Jung -
Welcome to the community. You need to check on how are your queues are configured within your project (i.e. the JQL it is using)
Take a look at the following reference links -
https://support.atlassian.com/jira-service-management-cloud/docs/create-a-new-queue/
https://support.atlassian.com/jira-service-management-cloud/docs/edit-queues/
In each queue, you can click on the "..." symbol and select "Edit queue" to validate the JQL is set properly.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Technology Applications Team
Viasat Inc.
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