How to configure a workflow transition screen

Dean Losurdo

When we transition a ticket status in one of our projects to another status named Publish to Busienss we have configured this so that when it reaches this point an automation creates a ticket in a different project and copies all the custom fields across from this ticket to the new one.

However despite the custom fields being available in both projects and are added into both issue types for some reason the automation does not copy some information in two of the fields. I have compared it with other fields I have created and there is really nothing different about these both. Is there something that can be causing this?

I did also notice that when I transition the status to Publish to business and a window appears the field does not seem to appear on the window where this can be found in the screenshot below

Trudy P Claspill

Hello @Dean Losurdo 

What are the Types for the source and destination projects? You can find that information in the Type column on the "View all projects" page under the Projects menu.

What are the field types of the fields that are not copying over?

You said it is not copying "some" of the information from the fields. Can you provide more specific examples of the source data and what ends up getting copied?

Can you show us the details of the rule step where you are copying that data?

 

To add a field to a transition screen you will need to identify the screen used in the transition and then update that screen. You can find the screen associated to a transition from viewing that transition's information from the Workflow Editor screen. Then you can change the fields on that screen from Jira Administration > Issues > Screens.