Linked ticket not visible to client/customer via servicedesk portal

Aravind Lakshmikanthan

I am a admin where I have raised a linked ticket to a ticket that was raised by client , can I make that new linked ticket visible to client/customer via the service desk customer portal (where client usually check the ticket they have raised)

Because its not visible to them unless it raised via portal directly 

Mario Ilinović_qkdi7t

You have to add a customer to the new issue in the'request participant' field, and then your customer can view this issue on the portal.