Reply to JSM CLOUD Email Notification creates a comment on issue

Question

Hey team

I have email notifications being sent out to reporter, assignee and request participants of an issue, is there any way to configure that when they reply to the email that it creates a new comment on the ticket ?

Currently using JSM Cloud, have looked everywhere and settings Ive tried does not let it work.

Thanks in advance for any tips or suggestions :)

Ray Letoa · Answer

Hey @Ste Wright was able to get this working where as long as the reply contained the issue id-key then it would be added as a comment but needed to edit some permissions and configure the notification section

Ste Wright · Answer

Hi @Ray Letoa

I don't think so - the notification is just an alert that an event happened on the issue.

You can respond to an email which is sent as a customer notification when a comment is added to the issue - and it can add an comment back. Could you do something with this?

Ste