Trying to use the CVS bulk import - Issue can't be created due to the error/s

Question

Hi

I am trying to use the CSV bulk import. I am having a problem with my Assignee Name.

Jira is not matching on the names field . These are the names I exported.

I tried using the USER Id - still no luck

What is the recommend format and structure of a user name for the import.

Error log

* Issue can't be created due to the error/s [ The reporter specified is not a user.; User '"nndandulenigodfreymutshinyane"' does not exist. ]

Thanks

Magash

Magash_Pillay · Accepted Answer

I fixed it

The user field should be an email address.

Assignee, Reporter

Rilwan Ahmed · Accepted Answer

Hi @Magash_Pillay ,

Welcome to the community !!

Supported user types during import are email address and Atlassian Account ID.

More details is in https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-a-csv-file/, refer section "Tips for importing CSV data into Jira fields"