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Unable to access trial

Naomi Cook

I am trying to trial Jira Service Management (already have Jira Software) and when I click on Start Standard trial I get the following error message:

We were unable to load this page for you
You might not be signed into the correct account.

URL: https://focusonsound.atlassian.net/jira/your-work

How can I set up the trial to see if it is right for my team?

Thanks.

Accepted answers

Leah Morrell_li2e7x

I had the same issue when attempting to trial JIra Software after a coworker had set up Jira Work Management.

Root cause: I had site admin privileges but was not set up as the billing admin for my org.

Resolution: The Atlassian support Billing and Licensing team added my account to the billing admin list for the org, and the issue resolved immediately.

Hope this helps.

All comments

Joseph Chung Yin

@Naomi Cook -

Welcome to the community. The best recommendation is for you to contact Atlassian Support (https://support.atlassian.com) directly for further support on unable to access your trial for JSM.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

Naomi Cook

Thanks @Joseph Chung Yin

I seem to just end up going round in circles on these pages. Either directed to the Community to Documentation. How do I get hold of someone who can help me set up a trial?

Joseph Chung Yin

@Naomi Cook -

That will be Atlassian Support as I mentioned previously.

Best, Joseph

Leah Morrell_li2e7x

Naomi Cook

It does, thank you

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