Zoho link in Jira

Question

We have integrated our Zoho Desk and Jira for customer tickets. However, the UI in Jira makes it difficult to click on the actual link (text field). Is there a different way to do this so we can click and it hyperlinks back to Zoho instead of being a text field with both the Zoho @# and link in the same text box?

It works perfectly when we receive an email. We'd like it to work just like this...

Bill Sheboy · Answer

Umm, that is curious.  If it is their app which is updating a custom field (or posting a comment) that changes the issue, the vendor has control over how that is marked-up, link or not.

Ryan Van Der Vorste · Answer

Thx, Bill. I'm using the Zoho Marketplace and they recommend contacting Jira. Ha. :)  Thx for the input.

Bill Sheboy · Answer

Hi @Ryan Van Der Vorste

First thing, I am not using Zoho Desk, so I'm offering a more general suggestion:

Are you using a marketplace addon/app for connecting Zoho and Jira?  If so, I recommend contacting that vendor on their marketplace, support page to learn what they suggest.

Kind regards,
Bill