Who gets a CSAT-Survey

Question

When resolving a ticket a CSAT-Survey is sent to the customer.
But who exactly gets this mail?. Is it the Creator of the ticket? Is it the author?

Salvatore Montalto · Answer

Hello @Prashant Sultania
but who is the reporter? Is it the creator of the ticket, who cannot be changed or it ist the person in the "author" field?

Prashant Sultania · Answer

Hello @Salvatore Montalto

The CSAT Survey is normally sent to the reporter of the jira issue once the ticket marked as done or closed. The project admin can see the survey report under project settings.

Thanks
Prashant Sultania

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