How to do a custom report with certain status

Question

am new to Jira and learning by the way.

Would like to know how to create a custom report that can provide me details of

1. how many tickets received in a period (eg., 1 month or quater)

2. How many closed in this period

3. In progress

5. Pending with customer.

this should be provided for categories like (support, incident etc)

Poornima Rajamani · Answer

let me try and get back to you soon

Nippun Dhiman · Answer

Hi @[deleted] - You can use below JQL:

Project = XXX AND created >= -30d (tickets created in last 30 days)
Project = XXX AND resolved >= -30d (tickets resolved in last 30 days)
Project = XXX AND status = "In Progress" (In Progress)
Project = XXX AND status = "Pending with customer" (Pending with customer)

Hope this helps.