I cannot use the @ command to tag names of people in my organization. No name appears once I start typying letters after @. Also, I dont see emails from colleagues when entering an email to share a ticket as shown in the following picture. I have to type the whole email addresses manually.

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emails don't appear

Sylvain Bergeron-Hallas

I cannot use the @ command to tag names of people in my organization. No name appears once I start typying letters after @.

screen shot 2023-09-20 085356.png

Also, I dont see emails from colleagues when entering an email to share a ticket as shown in the following picture. I have to type the whole email addresses manually.

screen shot 2023-09-20 085610.png

Accepted answers

Esteban Diaz

Hi @Sylvain Bergeron-Hallas ,

In order to @ mention other users on Jira issues, you must have the Browse users and groups Global Permission. If you do not have this permission, when you type @ a list of users will not appear.

Take a look at this guide to fix it:

Troubleshoot: I can't @ mention (AKA "tag") other users on Jira issues

I will be waiting for your comments. 😉

Cheers!

Esteban Diaz
https://www.linkedin.com/in/estebandiaz/

All comments

Esteban Diaz

Hi @Sylvain Bergeron-Hallas ,

In order to @ mention other users on Jira issues, you must have the Browse users and groups Global Permission. If you do not have this permission, when you type @ a list of users will not appear.

Take a look at this guide to fix it:

Troubleshoot: I can't @ mention (AKA "tag") other users on Jira issues

I will be waiting for your comments. 😉

Cheers!

Esteban Diaz
https://www.linkedin.com/in/estebandiaz/

Sylvain Bergeron-Hallas

Hi ,

I clicked on the link.

I don’t see how to access System. Is it something that I need to have administators rights to be able to do? The administrator would be someone from my employer?

Esteban Diaz

Hi @Sylvain Bergeron-Hallas ,

Yes you will need Administrator rights to make that changes.

Cheers,

Esteban

Sylvain Bergeron-Hallas

Thanks a lot Esteban. That did it.

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