Issue creation from templates not possible

Question

Hello all

We have a user who cannot use the "Create from template" option since two days. He gets the message "Somehings's gone wrong" with the ERROR: 5MP611.

We have already cleared the browser and JIRA cache and used another browser. The user has the same settings/rights as the rest

James Richards · Answer

Hey Team,

We had an active incident for this issue which was resolved today. You can see the report in

* https://developer.status.atlassian.com/incidents/qgfy1n8x7s77

Let us know if this is still an issue.

Regards,
James.

Aleksandra Bosacka _Deviniti_ · Answer

Hello @Even Dietrich

It's Aleksandra from Deviniti - the vendor of the Issue Templates for Jira app.

After reading your post, I suppose you may encounter the same issue we recently discovered with the Create from template screen. The trouble with the dialog window occurred due to some changes on the Jira side, and we're already working with Atlassian to solve it.

In the meantime, we also released a temporary fix which should help in your case as well. Please make sure that your app's version is updated and in case of any further questions, do let me know. I'm standing by to assist!

P.S. Here's a link to the official bug report: ACJIRA-2143

Even Dietrich · Answer

Hey,  as it only impacts a single user i will contact the Atlassian Support.