How to revert the previous status if anyone is commented on the ticket

Question

If any ticket goes from status in progress to waiting for customer, if someone comments on that ticket, then the ticket status should go back to in progress.

Elyes Gannoun [Elements] · Accepted Answer

Hello @Bhadram Neo ,

You should be able to use Automation to do that. You can create a new rule, triggered on "Issue Commented" event launching a transition action from the status you're in to the specific target one.

It would look like:

- When issue is commented

- If status = Closed (for example)

- Then go to "In Progress"

Let me know if that's what you seek!
Kind regards,
Elyes