What is the RPO and RTO characteristics of JSM

Question

Hi I have a customer asking about RPO and RTO characteristics of OG portion of JSM.

please advise where i can find this.

thanks peter

Joseph Chung Yin · Answer

@Peter Kinsella -

If you are a part of the Atlassian Team, you should already have the information.  Here is the reference page on RTO/RPO for Atlassian approach to Reslience - https://www.atlassian.com/trust/security/data-management

Hope this helps.

Best, Joseph

Kian Stack Mumo Systems · Answer

Hi Peter,

The documentation here lists RPO as 1 hour and RTO as 6 hours. Atlassian does offer some guaranteed uptime statistics for Premium and Enterprise plan of above 99%.