I was using BigGantt license and it expired. Now when I go to the payment part it is suspended, it and other applications, like Swanly. It's free, can anyone help me because it's suspended?
Hello @Observatório da Indústria
Welcome to the Atlassian community.
Are you able to access Jira itself, or is that also suspended?
If your Jira Cloud site has been suspended, your billing contacts should have received information prior to its suspension. If you were using the Free version then it is possible that you went over the limit of 10 users. When that happens you need to either reduce your licensed users to 10 or less or you need to start paying for the app. If you don't reduce the user count before the billing cycle, then you get billed for the users. If you don't pay the bill, then your previously Free instance can get suspended.
If your Jira subscription is suspended, refer to this post for information on how to address that.
https://community.atlassian.com/t5/Jira-questions/How-to-re-subscribe-to-suspended-subscriptions/qaq-p/799563
Olá, não, o Jira não está suspenso, somente alguns aplicativos. Na versão gratuita tenho 9 usuários. Na parte de cobrança não tem nada pendente de pagamento.
Os aplicativos BigGantt e Swanly afirmam que são gratuitos para até 10 usuários, de acordo com suas listagens no mercado.
Você sempre teve menos de 10 usuários? Você pagou para licenciar esses aplicativos em algum momento?
Quantos usuários a página Faturamento mostra que você tem para cada um desses aplicativos?
Você pode fornecer uma imagem na tela do que está vendo, bloqueando qualquer informação confidencial?
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Both the BigGantt and Swanly apps say they are free for up to 10 users, according to their marketplace listings.
Have you always been under 10 users? Did you pay to license those apps at some point?
How many users does the Billing page show you have for each of those apps?
Can you provide a screen image of what you are seeing, blocking any confidential information?
Hi, no, Jira is not suspended, only certain applications. In the free version I have 9 users. In the billing section, there is nothing pending payment.
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