Email notification does not show Execution Start and End date

Question

Hi All,

I have set an automation to send a notification email which will update people and will include Execution Start and End dates which are set in the task.

I have fields called:

Execution Start Date (AGLC)

Execution End Date (AGLC)

I have connected them with the request form.

In the automation, I am adding them to the email notification this way:

Execution Start Date: {{issue. Execution Start Date (AGLC)}}
Execution End Date: {{issue. Execution End Date (AGLC)}}

The email I get when running the rule shows text like this (without showing actual dates from the requests:

Execution Start Date:
Execution End Date:

Please advise what am I doing wrong.

Jack Brickey · Answer

@Vera Valshonok , please confirm that you do not have a space after the "issue." before your date parameter. I don't think you do but the OP shows this where the image does not.

it should look like this - Execution Start Date: {{issue.Execution Start Date (AGLC)}}

and not like this - Execution Start Date: {{issue. Execution Start Date (AGLC)}}

next please verify that you indeed are referencing the field completely. In the OP you show "(AGLC)" but not in the image.

It would be useful to see an image of the issue illustrating the date fields with associated values.

Vera Valshonok_yp6w8e · Answer

@Jack Brickey

Jack Brickey · Answer

Can you share a screenshot of your rule with the send email selected so I can see details?