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Send an email notification via automation to recipients on a multi picker user field.

Tiago Pereira_soovqi

I am trying to send an email to each user mentioned on the multi picker user field.

I tried {{issue. TI Approvers}}, but I get an error saying no users are available, but there are 2 actually.

This smart values works for single user field, but it seems not to be working for this case, can you help

Accepted answers

Tansu Akdeniz

Hi @Tiago Pereira

Please be careful if there is extra space etc.

Also check the answer in this thread: Automation to email users in a custom field

All comments

Tiago Pereira_soovqi

Screenshot 2023-09-19 120814.png

Hauke Bruno Wollentin_kh2tr0

I guess - but didn't tested that - that the field contains a list. Handling lists is described here, so maybe this helps out

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-lists/

Tansu Akdeniz

Hi @Tiago Pereira

Please be careful if there is extra space etc.

Also check the answer in this thread: Automation to email users in a custom field

Tom Lister_fo1j4e

is the space in {{issue. TI Approvers}} intentional?

Tiago Pereira_soovqi

Yes the space is intentional

Tiago Pereira_soovqi

Tried w/ field id still the same issue, it says field is empty when is not

Tiago Pereira_soovqi

Tried w/ field ID still the same issue, error saying field is empty when is not Screenshot 2023-09-19 124441.png Screenshot 2023-09-19 124501.png Screenshot 2023-09-19 124519.png

Tiago Pereira_soovqi

Tried w/ field ID still the same issue, error saying field is empty when is not

Marc -Devoteam-

Hi @Tiago Pereira

What project type are you using Team or Company Managed?

If you're working with a Team Managed project.

Automation for Jira does not yet support the People field used in Team Managed projects, unfortunately. Listed in multiple change requests in the Atlassian backlog:

https://jira.atlassian.com/browse/JSWCLOUD-22200

https://codebarrel.atlassian.net/browse/AUT-2248

The problem is also mentioned in several community posts. Here is one that mentions a workaround using the Send Web Request action to get the email addresses

https://community.atlassian.com/t5/Jira-questions/Automation-send-email-to-all-users-listed-in-custom-People-field/qaq-p/1807325

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