Automation-prepopulate fields

Amitee Chang

Hi guys, 

 

I tried to use automation to prepopulate some texts in description field for my QA team, however it never worked. 

I confirmed audit rules and the status of the automation and all seem normal. Please help to enlighten me on this, appreciate your help!

Trudy P Claspill

Hello @Amitee Chang 

Welcome to the Atlassian community.

Are you wanting the text to display in the Description field when a user is in the process of creating the issue - in the Create Issue dialog?

Automation rules can't be used to prepopulate fields in the Create Issue dialog. Automation rules are triggered in reaction to an event. The Issue Created trigger is activated after the issue is created and saved in the database, which occurs when you click the Create button within the Create Issue dialog.

For many fields you can use the Field Context to set a default value for a field, to be shown in the Create Issue dialog. That option is not available for the Description field though.

If you don't want to use a third party app to try to do that, then the solution using native functionality is described here:

https://community.atlassian.com/t5/Jira-questions/Default-text-for-Description-field-on-Jira-Cloud/qaq-p/785597

It involves create a custom field for which you can set default text, showing that field in the Create Issue dialog, and then using Automation to copy that text to the built-in Description field after the issue is saved.