Automation that assigns the person responsible for an item to another project

Ana Luiza Chagas

Hey, guys!

I'm working on an automation that creates an item in another project, I'm trying to configure some important fields to be filled in in the automation but the "assignee" field doesn't appear filled in in the other project when the item is created.

A message like this appears in the log:


Has anyone seen something similar?
Thanks!

Fernando Eugênio da Silva

@Ana Luiza Chagas 

You just need to add the Assignee field on the Create Screen for the second project.

In general, when you create an item through automation, the fields you define in the rule must be present on the target project item creation screen.

If you add the Assignee field to the Create Screen of the Issue Type Service Request of the target project, the rule should work fine.

Let me know if you have any question.