Jira Issue Sync Pro - No active Synchronization

jaime.gilmartinez

Hi all,

I have created a synchronization and a mapping across the boards I want to link, however and despite having issues with the same name ('Summary') across these boards, I cannot synchronize them and there is a 'No active synchronization' note when I click under 'Issue Sync Pro'.

I trialled this a while ago and had the same issue, and I remember I somehow solved it (think by creating new issues), but can't remember exactly how I did it and in any case I am looking after a solution which (if possible) doesn't require me to create new issues but to synchronize the ones that share name across boards.

Any help would be much appreciated please!!

Thank you

Katarzyna Szumilas_Deviniti_

Hi @jaime.gilmartinez

Once you create synchronization and mapping, you need to update the existing issue or create a new one that matches your configuration - this will trigger the automatic creation of a synchronized issue.
You can also use the "Sync existing" feature to create synchronization between two already existing tickets.

Please note however that Issue Sync Pro doesn't synchronize project boards. Instead, it lets you synchronize issues between different projects or cloud instances. Within the same instance, you can then configure boards to show issues from multiple projects.

As I'm part of the team responsible for this app I would be happy to provide you more details via a support ticket or arrange a free demo session showing the tool possibilities.

Best regards,
Kasia from Deviniti