Jira to Zendesk Integration - Add Public Reply

Question

Hey all,

We are using the native Zendesk Support for JIRA app.
When trying to add a public comment to a ZD ticket through the Jira issue, one of our users encounters the following error:

Zendesk Notify
Notification failed. Please try again later.

When impersonating the user I am able to add comments regularly. Any idea why he experiences this issue?

Tomer Blankitny · Answer

Hi Majid,

No, the error message is the only logging I have for this error

Syed Majid Hassan -Exalate- · Answer

Hi @Tomer Blankitny

Welcome to the community! This is Majid @ Exalate.

Do you have any access to logging other than the error message as would help here?

Thanks

Majid

Rudy Holtkamp · Answer

Ok, in most (new) apps every user needs to approve the app before you can use it. Did the user do that?

Otherwise I'm out of options and would suggest to contact the app vendor: https://support.zendesk.com/hc/en-us/requests/new