Jira Cloud Free Plan - Some but not all issues of a type showing in a board column

David Lane_58uzpj

I have a simple Jira Project created with the default issue types (Epic, Story, Task, Bug etc.), with the same statuses for each type (Backlog, Todo, In Progress etc.) and have a board with a column for each status.

If I create an issue using the button "Create" in the header then the issue does not appear in the column. When I however create the issue using "Create issue" inline in the respective column it appears. 

When I use "Configure board" and "Columns and statuses" then the correct number of issues is shown as the count beside the status. There for example I see "7 Issues" but when I go back to the board I only see 1.

What am I doing wrong?

 

 

Trudy P Claspill

Hello @David Lane 

Welcome to the Atlassian community.

With what type of project are you working? You can find that information in the Type column on the "View all projects" page under the Projects menu.

If it is a Software project are you using a Scrum board or a Kanban board?

Can you show us a screen image of your board?

When you use the Create button in the header, are you making sure that the correct project is selected there?

Do you have any extra filters applied to the board while you are creating the issues?

Can you provide a specific example of a column where the Columns and Statuses page reports a higher number of issues than what you see on the board, and a specific example of an issue missing from that column?

The Columns and Statuses page will count all types of issues in a given status, but the board may not be configured in a way to show all types of issues. This is impacted by the type of project you are using and extra filters you may have applied to the board. Answers to the above questions will help us zero in on the answer that applies to your situation.