When issue is submitted with Prioritization from Customer need to update Priority for Assignee

Ann Marie Lisak

Hi, I need help.  I am looking to update a field on the Agent view based on a custom field value selected by the customer when issue is submitted.  

Prioritization is a custom field

Customer submits issue with Prioritization of 

* Critical

* High

* Medium

* Low

Priority field is also a custom field  

I would like that to update the Priority field on the Agent view as 

* Critical = Highest

* High = High

* Medium = Medium

* Low = Low

 

Trudy P Claspill

Hello @Ann Marie Lisak 

What is your level of experience with creating Automation rules?

Assuming you have some experience, here is an outline of what you would need.

Trigger: Issue Created

Action: Create Lookup Table

(In this step create a table that matches the Prioritization values from the customer to the values available for the Priority field.)

https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Create-lookup-table

Action: Edit Issue

- Select the Priority field as the field to edit.

- For Value, use the smart value similarly to described in the Lookup Table documentation, using the value specified by the Customer to get the value you want to use in the Priority field.