GOAL: Comment the previous & current status of a linked issue onto the original issue.
TICKET CONTEXT:
- ISEC helpdesk tickets created whenever someone submits a ServiceDesk request for an ISEC review.
- Tickets are created in the SECENG & OFFSEC projects for other teams. The ISEC review is not complete until all SECENG & OFFSEC tickets are resolved.
- SECENG & OFFSEC tickets are automatically linked as "is part of" the ISEC tickets.
I want to comment something like "The SecEng portion of your review has gone from [previous status] to [current status]" on the ISEC ticket so the customer can see the status changes, even though they won't have view access to the full SECENG & OFFSEC tickets.
PROBLEM:
{{#changelog.triggerIssue.status}}{{fromString}} and {{toString}}{{/changelog.triggerIssue.status}} didn't work.
GLOBAL AUTO RULE SETUP:
- Triggered when SECENG or OFFSEC ticket transitions to new status.
- Conditions to ensure trigger issue has the "review" ticket linked to it.
- SECENG BRANCH: For Linked issues - is part of
- Condition to grab correct ISEC ticket
- Comment on issue
- OFFSEC BRANCH: "
