nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Bulk change all items with Resolution of "None" back to Unresolved

Jerilyn Edginton_acqapx

So years ago, someone at the company I joined made the most terrible mistake of ignoring all JIRA best practices and created a resolution called "None". To make it even better, they defaulted the resolution to this so as soon as an issue is created, Jira thinks it's resolved. I want to clear out everything with a None resolution and set it back to NULL. Transitions aren't ideal bc I don't want to transition every single ticket out of its current status.

Accepted answers

Thorsten Letschert _Decadis AG_

HI @Jerilyn Edginton ,

you can use so called global looping (or reflexive) transitions that won't update the status.

This article explains the usage quite well: https://community.atlassian.com/t5/Jira-articles/How-to-create-global-looping-transitions-in-a-Jira-workflow/ba-p/1135968

Cheers,
Thorsten

All comments

Thorsten Letschert _Decadis AG_

HI @Jerilyn Edginton ,

you can use so called global looping (or reflexive) transitions that won't update the status.

This article explains the usage quite well: https://community.atlassian.com/t5/Jira-articles/How-to-create-global-looping-transitions-in-a-Jira-workflow/ba-p/1135968

Cheers,
Thorsten

Jerilyn Edginton_acqapx

Thank you very much!

Jerilyn Edginton_acqapx

I'm looking at the post functions... if I use

Update Issue Field'
Select Resolution for Issue Field and the appropriate Field Value

First, it will apply to every resolution and I only want it to apply to items with a None resolution. Second, it's unclear whether the "please select" option will change it to Null.

Thorsten Letschert _Decadis AG_

Hi @Jerilyn Edginton ,

After editing the workflow, you should head over to the issue search, filter for the issues with the incorrect resolution and then do a bulk change on only those issues.
Within the dropdown, the first "None" option should be the correct one corresponding with "empty value".

In general, since you're about to delete this disturbing "None" resolution anyway, it might be a good idea to rename this one upfront (e.g. DELETE), so that the issue search and the workflow configuration gets easier.

Cheers,
Thorsten

Jerilyn Edginton_acqapx

For anyone following in my footsteps, these are the steps I plan to take:

Step 1:
Rename the None resolution so that it is distinguishable from Jira’s None resolution in certain configuration instances.

Step 2:
Create a global looping transition (ResolutionFixer) that does nothing but loop statuses back to themselves again. Add a post function to this transition that updates the resolution to None (Jira’s).

Step 3:
Do a bulk search of items with the None (company's) resolution. Transition those items using the ResolutionFixer transition. All items will keep their current status and the resolution field will be cleared and set back to null (Jira None).

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

cloud

jira-software

jira-software-cloud