Planning Poker JIRA is kicking off people and making them as guests

Question

Hi,

we are having an issue with Planning Poker. We have been using it for around a year now and all worked well until recently.

Now when our team join in (we all join via JIRA Planning Poker url shared to the team), and start voting process, while voting is happening and timer is running, Planning Poker kicks us all out (sometimes even a moderator!) and shows us as "guests".

Please advise

Courtney Eiland _Appfire_ · Answer

Ok, thanks for the reply! You might reach out to their support team in that case. You can find their info here: https://marketplace.atlassian.com/apps/1219205/scrumpy-planning-poker-for-jira?hosting=cloud&tab=support

Gertrūda Verikaitė · Answer

Hi, thank you, we are using https://marketplace.atlassian.com/apps/1219205/scrumpy-planning-poker-for-jira?hosting=cloud&tab=overview

Courtney Eiland _Appfire_ · Answer

Hi @Gertrūda Verikaitė

I'm sorry this is happening. Are you using the Planning Poker app, here? If so, please reach out to our support team with the details you've provided above (and the hosting method you're using) so we can work on a fix for you right away.

Thank you,

Courtney from Appfire