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Login issues...

Mike Freeman

Users are unable to log into our atlassian site, therefore we are unable to use Jira Software, Jira Service Management or Confluence. I can't open a support ticket because I can't log in. Does anyone know how to contact support in this event? Someone at Atlassian really didn't think this through very well.

Accepted answers

tcurtis

I submitted a request to support and referenced this post so hopefully they will also see it.

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Jay Johnson_n9rv20

Having the same issue. Looks like the authentication service is throwing a 500 error.

tcurtis

I submitted a request to support and referenced this post so hopefully they will also see it.

Stephen Sifers

Hello @Mike Freeman

Sorry you're experiencing issues logging in. Do know there is a current incident related to logins. More info may be found at https://jira-software.status.atlassian.com/

If you're still having issues after the incident is resolved please let me know.

Regards,
Stephen Sifers

Mike Freeman

It looks like someone was able to get this issue reported, as we had one users who was logged into our site before login went down. I was able to get to support through her login and we saw a status message about the login issue.

Nonetheless, it sure would be nice if Atlassian would provide us plebes who don't pay for the premium subscription tier a way to open a service ticket without having to log in.

Mike Freeman

Thank you very much for your assistance.

tcurtis

We dont pay for Premium. My login just had not timed out and I was able to get into the support portal. However I get your point. The Premium subscription stuff aggravates me for about 100 different reasons.

Mike Freeman

Yes, I see that now. It wasn't there at the time I posted this, though. Big thanks to tcurtis for submitting a request and referencing my post...I'm pretty sure that's why they became aware of it.

tcurtis

@Stephen Sifers when I checked the status page myself that was Incident was not there. I appreciate you sharing that its there but it was not at the time.

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