Could login for a few minutes and no way to contact support... What to do?

Question

Using Jira cloud for years now (unhappy about how slow and badly designed it is, but that's a different thing) and today I couldn't login for some minutes.

So here's how it goes: trying to enter the email but getting this error message

and could see on the network tab a repeated error 500

Then tried to click "Can't log in?" but got the same problem there.

Then tried to get support but the login module is used again and again so I can't write to support, nor the community, nor anyone...

Luckily, this lasted for a few minutes this time but

A. Who to turn to in such cases?

B. Can this case be investigated as it didn't appear in the public notes about something being down?

Thanks

Stephen Sifers · Answer

Hello @Amir Colnect

If you're unable to access your account and need to contact support we do have alternative methods. One is Community, as you're aware of. Another is our contact form located at https://www.atlassian.com/company/contact/purchasing-licensing#/

From the above form, you can submit a non-technical support request in the event you're unable to login to your account. Please be aware that this method may not have the same response time as a technical support request.

Regards,
Stephen Sifers

Amir Colnect · Answer

My original question is left unanswered

Amir Colnect · Answer

Were you able to do that without logging in? Bcz that's exactly the problem I'm mentioning