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Automation - Assignee field populated from Asset object custom field

Davide Cioranu

Hi all,
I'm currently trying to setup an automation that allows me to populate the Assignee field with the entry in Asset object field.
I have 2 Asset object fields, one called Assigned agent and the other IT Team. This because I couldn't find a viable way to group agents via the group picker option.
As it currently stands, the two Asset object field look at the Assets (Department and Employee) and they feed back to the custom fields. There is additional filtering which limits which users are being displayed in the Assigned agent depending on which IT team is selected.

I currently need an automation that populates the Assignee field with the Assigned Agent entry.
Is there an option available to do this?

Many thanks
Davide

Accepted answers

All comments

Alex Koxaras -Relational-

Hi @Davide Cioranu

You could use Jira automation to populate the assignee field using smart values like {{issue.fields.Assigned agent}}. I would propose to use the log component to see if the proper value is returned from that smart value. Let me know if that works for you.

Davide Cioranu

Hi Alex,
Thanks a lot for the reply. You mentioned the use of log component, is this a component that needs to be added to the project? Is there a guide on how to set this up?
I've tried to use the smart value you provided but the system threw back this error, which I've seen before
"Specified user does not exist or you do not have required permissions"
Are you able to redirect me to the log component setup?

Davide Cioranu

Hi Alex,
Just managed to setup the Log component.
I've tried what you advised and also I've tried {{issue.Assigned agent.name}}. Both of them are feeding what's in the screenshot.
Name Surname it's matching the agent name and also user in Jira(the one there is just a placeholder).
Does the smart value need to match a specific criteria?

Davide Cioranu

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