About processing that is impossible with JIRA service management automation

Question

I have a question about automating JIRA service management.
Are there any documents that describe processes that cannot be achieved through automation? For example, repeated processing is not possible, nested judgment processing is not possible, etc.

Ingo Wenke_nmfof8 · Answer

ok, understand. At this point, we have developed our own (Forge) Apps for integration and external system integration.

青山 明 · Answer

Thank you for your reply.
For example, when parsing JSON data etc. in automation. When you have multiple pieces of data, you have to iterate over them, which is difficult. This is possible with scripts, etc.
Judgment processing is difficult to automate, but nested judgment processing is difficult.
Such processing is necessary when parsing JSON data.

Ingo Wenke_nmfof8 · Answer

Hi @青山 明 ,

I think I have not understand your question by now.

Can we get one step back and clarify your subscription?

As you can see on page https://www.atlassian.com/software/jira/service-management/pricing

* single project automation is unlimited

* multi project automation has limits, depending on your subscription

While I've written there are no limits, I've had our premium subscription in mind. There are a limit for multi-project automation, but we don't need them by far.

When you say "repetitions" can you explain the rule a bit more, so I might understand it? What is the trigger event and what's the project scope (single / multi project)?

Thank you

Ingo