nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

JSM Unable to fetch request type in Customer notification subject

Mathavan_l9k3va

Hello Team,

It would be appreciated if I get an response as earlier from you.

We want to include request type details in customer notification email and tried with below smart value but its not worked.

{{issue.Request Type}}

Please support us for this requirement.

Kindly let us know if further information required.

Thanks,
Mathavan Mathiyalagan

Accepted answers

Teja_w7r693

Hi @Mathavan

Welcome to Community!

please use the below smart value to achieve your requirement -

Let me know if you have any questions.

Thanks,

Tejaswini

All comments

Teja_w7r693

Hi @Mathavan

Welcome to Community!

please use the below smart value to achieve your requirement -

Let me know if you have any questions.

Thanks,

Tejaswini

Mathavan_l9k3va

Hi @Teja

Thanks for sharing the smart values.

We will check and update you for the same.

Thanks,
Mathavan Mathiyalagan

Teja_w7r693

Hi @Mathavan ,

please accept the answer if this helped you.

Thanks,

Tejaswini

Mathavan_l9k3va

Hi @Teja ,

We are unable to get the issue type details in Customer email notification.

Please do find the screenshot for your kind reference.

We tried that variable as requested by you, but its not working.

Thanks,
Mathavan

Mathavan_l9k3va

Hi @Teja ,

Please ignore previous screenshot.

I have attached the actual screenshot.

image (1).png

Please support us to resolving the issue.

Thanks,
Mathavan

Teja_w7r693

Hi @Mathavan

please use double flower braces instead of single one as below -

It should work for you.

Thanks,

Tejaswini

Mathavan_l9k3va

Thanks for your response @Teja

We will check and update you the same.

Thanks,
Mathavan Mathiyalagan

Mathavan_l9k3va

Hi @Teja ,

This variable not worked for us.

Please support us to get request type details in customer notification e-mail subject.

Thanks,
Mathavan

Teja_w7r693

Hi @Mathavan

I wonder why this smart value is not working for you.

please use the below smart value as it is and let me know if you still have an issue -

{{issue.key}}-{{issue.summary}}-{{issue.Request Type.requestType.name}}

Automation rule -

Output -

Thanks,

Tejaswini

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