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Jira service management and Knowledge base user access reporting

Is there a way or an add-on application which will help me creating reports about Jira Service Management portal and knowledge base access?

In reality I need to understand what knowledge base articles users access and read, so we could say I need reporting on knowledge management content consumption.

Accepted answers

Ingo Wenke_nmfof8

Hi @Dejan Kocic ,

within JSM, have a look at Reports > Request deflected.

This report is about the usage of your KB and how many requests have been deflected by KB articles.

Jira like, you can down drill this report.

All comments

Ingo Wenke_nmfof8

Hi @Dejan Kocic ,

within JSM, have a look at Reports > Request deflected.

This report is about the usage of your KB and how many requests have been deflected by KB articles.

Jira like, you can down drill this report.

Thx @Ingo Wenke this is great.

Do you know maybe are those views actual JSM users access or JSM counts registered visitors access too.

Ingo Wenke_nmfof8

The KB usage counts views via the portal.

JSM customers (your "registered visitors access") use the portal, JSM Service Agents (your JSM Users ?) use the internal view (Confluence).

So, how I can see portal views?

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