Dear Support,
Entering a new issue starts randomly from 937 whereas the expected number would be 505. These 505 issues were imported to JIra from excel files , but I can't see the reason why the counting deviates so much.
Many thanks in advance ,
Margarita Papadaki
Hi @Margarita_Papadaki Does the 505 issues have any sub-tasks within the ticket? If so the id of subtasks are also unique and the count exceeds 505.
Also if there were any tickets created in the pas in your jira then also it added some id counts.
I believe, there are no sub tasks for this project. So there must be another explanation
Were there previously created tickets in the destination where you are migrating your 505 tickets? Because Jira adds on unique id to tickets that we create. Even we clean all the issues the counter keeps on increasing.
It makes sense that the counetr had something not deleted . But We had permanently deleted all issues from the project, before importing the new ones. So what is the solution?
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