Comments going to Jira Service Email Inbox

Question

Hi there! Currently we're only using JSM for email requests, and have the inbox for our linked JSM email in each agent's outlook. So when someone emails a request, it goes to our Jira Service Management project as well as this inbox.

However, when someone comments on an issue within the Jira site, I would like for that to be added to the email thread in our Outlook as a reply. Is this a connection I can set up or is it not possible?

Ingo Wenke_nmfof8 · Answer

If you want to get a copy of outgoing comments, just add the receiver as request participant. This will work for comments to customer.

Kian Stack Mumo Systems · Answer

@Katie Oliver,

Not that I am aware of. If a user replies to email notifications those will be added to the inbox, but the outgoing notifications are not.