Can anyone give me guidelines on how to disable KB article suggestions when you're using the search bar at the Help Center portal? Is it dependent on the project portals?
Hi @Robert Wen_Cprime_
Did you try to turn off all suggestion and unlink the KB space from the JSM project?
If you, as a customer, has access to a portal (JSM project) and the latter is connected to a KB, then provided that pages are not restricted, you will have suggestions.
That was it. Thanks!
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