Request Types and Services (Asset - Service)

Question

Wondering if we are not thinking of Services and Request types correctly

In my mind, each Request Type should relate to at least one service i.e. the 'things' that you offer under that service

But I cant see how you Associate Request Types to Services (under Assets)

Linda Buchanan_dnm4ht · Answer

Thanks Alex, yes have read that

I am thinking more of (and these are not the best exampels)
Example One:

Service  - Desktop Hardware

A Service Request might be: Request a new laptop

Example Two:
Service - Network (which is linked to a number of Assets (CMDB/CIs) of the different networks inc. Wifi
A service Requests might be: Request a new Wifi Key

In JSM Is there any linkages between: 
Services
Request Type /Form

In other ITSM tooling I have used in the past, all service request, were linked to the Service to which they belong. Just not sure if I am seeing Services in JSM the same

Do you have an example you can give me of the

Alex Koxaras -Relational- · Answer

Hi @Linda Buchanan

I wouldn't say the statement you say is correct. In ITSM you have requests. These requests are services you provide to your customers (fix internet or a printer, password reset, VPN access, etc). These are the services you offer as IT.

Now, the services that JSM has as functionality are explained below:

In IT service management (ITSM), a service is a system, platform, or infrastructure that provides value to your business or customers

https://support.atlassian.com/jira-service-management-cloud/docs/what-is-services/