Is it possible to capture where a request was clicked from?

Patrick Minosa

I have a few domains that links to our service desk portal and I would like to know where the tickets are coming from. Is this possible, maybe through url parameters or something?

Mark Higgins

Hi Partick,

Not sure if this is exactly what you are after, but it may be possible to create a custome field for your url, and then write an automation rule, on 'create', and then use the smart value {{issue.url}}

{{issue.url}}

The URL to access the issue. Also provides the customer portal URL for Jira Service Management requests.

Available properties:

• {{issue.url}} - Returns the URL of the issue.

• {{issue.url.customer}} - Returns the customer portal URL (for Jira Service Management requests)

Mark