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Custom field email to reporter field

Robin Stemmers

Hello Jira Boffens.

I have read a few posts, but I am not getting the answer.

I have a text field that captures an email address name.surname@email.com

I would like to update the Reporter field for that user.

EG if Field 1 contains email ...@email.com then update Reporter field.

My automation runs, but then the audit report says the user is inactive when the user is a valid active user. user Inactive.png

I hope my query is clear

Accepted answers

All comments

Marcus Jones

Hi Robin,

I ran into this as well and found that I needed to go and add the user to the project customer list before they would be able to be the reporter. In my case, dealing with external customers it can change so in my automation that catches that. Basically the first part adds the user to the reporter field, and the second part does a re-fetch and checks the reporter field. If the reporter field is empty I know the previous action failed so then I add the user as a new customer and set the reporter field again.