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Team Managed Project - Email Automations

Luigi Regolo

Hello community,
I have a problem with the automations of a software project I am developing. Sending an Alert (email) does not work, when I add a participant to a ticket.

Does anyone have a solution?

Thanks in advance!

Accepted answers

Najm Polaris

Hi @Luigi Regolo , please post your automation so we can review the issue.

However, you can see if this helps Link

All comments

Najm Polaris

Hi @Luigi Regolo , please post your automation so we can review the issue.

However, you can see if this helps Link

Luigi Regolo

Hi @Najm Polaris

I am attaching screens of n 2 rules I created for testing

I followed your directions given in the link you attached but the automation doesn't work, it tells me the email address field is blank

Thanks in advance

Luigi

Najm Polaris

@Luigi Regolo

is this a 'Jira Service Management' project? The "Request Participants" is a locked field for service management project it seems. This might be the issue.

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