Email change issue

Mehmet Yalçın

How can I change my email with another one? I get this message below.


Sorry, we couldn't change your email
Your email change request could not be processed because "<new_email>" is already associated with another Atlassian account.
Log in to view your account. If you've forgotten your password you can reset it here
If you didn't request this change you can disregard this email.
Cheers,
The Atlassians

Jehan Bhathena

Hi @Mehmet Yalçın ,

As per the message, since the email is already taken, you may not be able to update your current accounts mail to that address.

Although, is the second account also yours? If yes, I would suggest getting in touch with Atlassian's Support team to get confirmation on how to proceed, since https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/ this doesn't mention if deleting one account frees up that email for use elsewhere.