Use Forms to create a customer report

Question

I have a service desk for requests for lab work internal to our company. We gather information in the issue relating to the request and the work that was completed. I'd like to use Forms to auto-generate a report, using linked data from the issue.

There are several fields I can't seem to link to:

* Issue Created Date
* Issue Resolved Date
* Issue Key (Number)

I'm note sure this is possible, but I'd like to be able to add all the Issue Comments onto the Form as well. I plan to use an automation to create the form when the issue is resolved, creating a PDF. Which will then act as a standalone Report for the work.

Jamie Wilson_qq385c · Answer

Thank you for the response.

The aim is to have each issue field directly linked to a form field. For the dates however, the only 'created' field available is the 'Date Created' field which is a custom field and not used within this case. The JIRA built in 'created' field isn't an option when I search:

I can use it in JQL filters no problem, just not when trying to link it with a Form field.

Jamie Wilson_qq385c · Answer

Thanks for the reply, however the report is a technical analysis report, not a status report so dashboards aren't suitable in this case.

Danut M _StonikByte_ · Answer

Hi @Jamie Wilson,

It might be better and easier to create a powerful dashboard in Jira that serves as a report, by using our Great Gadgets app.

Have a look over this article on our blog: An effective dashboard for Service Desk and Customer Support teams in Jira Service Management

Or maybe a custom report in Confluence that you can then export in PDF, by using the same gadgets.

I hope this helps.

Thank you,

Danut Manda