Expose Confluence Knowledge Base content tree on Service Desk

Question

We have a Customer Service Desk that is linked to a Confluence Knowledge Base.

Is there any way to expose the Confluence content tree on the customer facing service desk so that customers can browse?

As it stands, the user can only use the search function but it doesn't help if they don't know what they are looking for.

Marc -Devoteam- · Answer

Hi @Matt Jones

Make sure to label your articles in the KB.

Then if people do search the results might be better.

I would also recommend to use the labels per request type as well to limit the amount of articles than can be found.

This might help as well.

Other routes are also explained by @Brant Schroeder

Brant Schroeder · Answer

@Matt Jones

We made a page that had our menu on it and individuals could find it via search.  This is as good as we could do with the delivered product.  I know of others that have done the same and used the announcement banner to place a link for customers to click or have used a third party app like refined theme to place a link on the service desk page.  Everyone had to create a page in Confluence with the information that they wanted users to have.