Attaching an SLA to Components

Paul Stephenson_uqgu2x

I am looking to set SLAs in a Service Desk. I would like to have different SLAs to be triggered depending on the component selected.

Is this possible?

Dirk Ronsmans

Hi @Paul Stephenson ,

An SLA can have multiple goals attached to it which define the time allowed before a breach. Those goals are described using JQL's so if you can build a JQL that matches what you want to achieve (using your components) you can define a goal for that component.