Possibility to have the view as another user

Question

There is the chance to limit what information can be viewed by different users.

However, if on a meeting I am sharing my screen and want to discuss about tickets by showing them, the viewer would obviously see all what I have access to and not what (s)he has access to.

Is there a way to temporarily change my access rights, kind of "view as" usage of JIRA so I can log in, however, see and show only parts which are permitted by another limited access?

Thank you in advance

Rilwan Ahmed · Answer

Hi @[deleted]

* In the filter created, select only required fields to be displayed and save it.

* If you have a confluence linked to Jira, then make use of Jira macro and select required fields to display in the page. You can present his page to the user. 
* If you don't have confluence instance, then export ticket details with required fields in to CSV or Excel and then display it to the customer.

unknown · Answer

Hi Riwan,

Thank you for your answer. The problem is not to show only specific tickets, but specific part/fields/content of the ticket

Rilwan Ahmed · Answer

Hi @[deleted],

Welcome to the community !!

Create a filter with only tickets which other user has to view. Then present that filter when you are in the call.