Adding field of request types for my customer view

Question

Hello all,

I'm already an admin in the project and I added a new requests type and I called it "Complaint Type"

But the view for me as admin is different than what appears to the customer.
I need the customer to see the column of "Complaint Type"

As attached below:
-1st screenshot from My view of issues (admin View)

- 2nd screenshot from the customer view of issues (Customer View)

Thanks for supporting me at this issue

Best Regards
Nokrashy

Esteban Diaz · Accepted Answer

Hi @Nokrashy ,

From the portal side... the Customers can manage the columns they want to see but there are some limitations on the available fields they can choose.

But from the Agent side... you can choose any custom field you want to show as columns.

Cheers!

Esteban Diaz
https://www.linkedin.com/in/estebandiaz/

Kate Pawlak _Appsvio_ · Accepted Answer

Hi @Nokrashy ,

Custom fields are not available to display in this table. You have to use some apps from the Atlassian Marketplace which allows you to present a different, customizable table with requests.

Esteban Diaz · Accepted Answer

Hi @Nokrashy

Unfortunately this is a Jira limitation... there is only a list of system fields available to show on the portal side

Take a look at this article: Customize the columns in your customers' requests list

These are the only available fields you can choose to show in your Customer portal

Maybe  possible solution is to use an app like this one: My Requests Extension for Jira Service Management

Cheers,

Esteban Diaz
https://www.linkedin.com/in/estebandiaz/

Elitsa Velikova _Nemetschek Bulgaria_ · Accepted Answer

Hi @Nokrashy ,

If you are open to use an add-on, you can have a look at the one my team has created: Advanced Portal Reports.

It will allow you to show any custom field on the Customer view in the portal and it also provides your customers (portal users) with a table report where they can see, search, filter and export all their Jira Service Management tickets, including many additional details (incl. SLAs, custom fields, etc.), with a very simple UI. If it sounds helpful you can try it free for 30 days.

Greetings,

Elitsa